Refund Policy
We are committed to delivering secure and reliable digital payment solutions. These refund terms apply to all users along with our Terms of Service and Privacy Policy.
Last Update: 8 December 2025
Product & Pricing Structure
- EdgeGatway offers digital products such as QR codes and API-based payment features, available through one-time purchases.
- We do not provide monthly or subscription-based plans.
- Users can purchase as many QR codes or credit-based features as needed, and payments are processed at the time of purchase.
- Internet connection or additional third-party service costs are the customer’s responsibility.
General Refund Terms
Since all products offered by Edgegatway are digital and instantly delivered, refunds are generally not available.
However, under certain valid conditions, a full or partial refund may be approved.
Eligible Refund Cases
1.Accidental Purchase
If you purchased a product by mistake:
- You must contact us at support@edgegatway.in
- within 24 hours of purchase.
-
Your email must include:
Order/Transaction ID
Purchase details
Reason for cancellation
The final decision will be made by Edgegatway after verification.
2. Technical Issues
You may be eligible for a replacement or refund if:
- A QR code does not work,
- API credits fail to activate,
- A system error prevents the purchased item from functioning.
Requirements:
- You must submit proof (screenshots, error logs, API response, etc.)
- Report the issue within 7 days of purchase.
- You must submit proof (screenshots, error logs, API response, etc.)
- Report the issue within 7 days of purchase.
If the issue is found to be from our side, we will issue:
- A replacement, or
- A full refund.
3. Duplicate or Double Charges
If you were charged more than once due to a technical error, we will refund the extra amount after verifying transaction logs.
Non-Eligible Refund Cases
Refunds will not be provided for:
- Digital products that are already delivered and used
- Requests made after 24 hours for accidental purchases
-
Personal reasons such as:
“I don’t need it anymore”
“I purchased the wrong item but didn’t report in time” - Any misuse or sharing of QR codes by the user
If you were charged more than once due to a technical error, we will refund after verifying transaction logs.
Non-Eligible Refund Cases
If the issue is found to be from our side, we will issue:
- A replacement, or
- A full refund.
Refund Process
To request a refund, email us at support@edgegatway.in
with:
- Order/Transaction ID
- Purchase date
- Issue details
- Proof of error (if applicable)
Once reviewed:
- Refund processing may take up to 30 business days, depending on your payment provider or bank.
Account Termination
Edgegatway may suspend or terminate an account in cases of:
- Fraud
- Non-payment
- Security threats or attempts to disrupt the system
- Violation of our Terms of Service
A 30-day notice will be provided where applicable.
Liability
Edgegatway is responsible only for:
- Verified losses directly caused by our system issues
- Errors related to product activation or delivery
We are not responsible for:
- Internet issues
- Third-party platform errors
- User mistakes outside the eligible refund window
Contact Us
For support or refund-related questions, reach out at:
📩 support@edgegatway.in